Welcome to MindQ Publishing's Interactive Desktop Training
ABOUT THIS README FILE
This Readme file provides information for setting up and
maintaining your training program. You will find it easier to
view this file if you select Word Wrap from the Edit Menu and
maximize the window so that you can see all the text in a
paragraph. To move around in the file, press <Page Up> and
<Page Down>, or click in the vertical scroll bar. You can print
this file by selecting the Print command from the File menu.
SETUP
This program is designed to be installed and run under Windows 95 and Windows NT 4.0 only.
The Setup program on this CD-ROM prepares your computer to
run this program directly from this CD-ROM. (Contact MindQ
about licensing if you wish to run this program on a shared server.)
-To run the Setup program under Windows 95 and WindowsNT 4.0:
1. If the "Autorun" feature does not start, select Run from the Start menu;
2. In the command line, type D:\SETUP.EXE
(where D: corresponds to your CD-ROM drive letter).
3. Click OK.
--The Setup program creates the C:\Program Files\MINDQ directory (or one you
specify) for you.
The Setup program makes sure that the MindQ applications engine (odysseus.exe) is
looking in the right place for the CD drive. If, for example, the drive letter has
changed as a result of a system change (i.e., if a disk or other device has been
added or removed), then Odysseus will fail to
find its CD-ROM. You can check that the drive letter is correct by using Windows
File Manager (or Explorer for Windows 95) to see which letter is assigned to the
CD drive. Running the Setup program again will solve this problem.
VIDEO PLAYBACK CONSIDERATIONS
For best results on older or slower machines, play the video in
8-bit (256) color mode. Video playback is slower in any video
mode other than 256 colors. To verify that you are running your videos in 256
colors, Open Control Panel, double click on the Display icon and click the Settings tab.
CARE OF YOUR CD
To extend the life of your CD, keep in mind the following guidelines:
1. Handle the CD gently, holding it by its edges--either the
outer edge or the center hole. Be especially careful not to
touch the unlabeled side of the CD. This is the area from which
the CD player takes the stored data. Handling your CD-ROM properly
and keeping itclean will ensure that it always runs optimally.
2. If your CD becomes smeared or dirty it could inhibit the
CD's performance. In this case, we recommend a commercially available
CD cleaning liquid to be used.
3. Don't expose the CD to sun, heat, or cold for long periods of
time.
TROUBLESHOOTING
Video:
Problem-
-Videos do not play:
Solution--
--You may not have the correct driver. MindQ products work best in
800 X 600 mode. Windows 95 and Windows NT 4.0 make it easy for you to change
into this mode: click on Display from the Control Panel, then Settings.
There may be problems running videos related to
hardware problems previously or as yet unidentified by Microsoft.
We suggest you go to the Microsoft Web site,
http://www.microsoft.com
and search support for the most current list of problems identified for running
videos under Windows 95 and Windows NT 4.0. To avoid this or similar problems, try switching
your system to a color mode above 256.
Different systems call the different color modes by different names,
so we recommend looking for "16 bit" or "65000 color" mode.
Problem-
-Video looks choppy.
Solution--
--Video looks choppy because your CD-ROM drive cannot play the
video fast enough. If your CD-ROM drive does not generate a fresh
picture every fifteen seconds, you can see the delay between pictures.
To speed up video playback:
* Verify that your CD drive is MPC compatible, so that it meets the
following requirements:
1. It has an average seek time of less than one second;
2. It has a transfer rate of 150KB per second while using less than 40% of the CPU bandwidth.
Audio:
Problem-
Audio does not play- I receive an error that my system does not support audio.
Solution--
A. MindQ uses the industry standard MCI audio drivers. To verify that these drivers are loaded, open Control Panel and double click the Multimedia icon. Choose the Advanced tab and then click the + symbol next to Media Control Devices. At this point you will be able to view the audio drivers being used by your system. If your system is not using MCI audio drivers you can try to reinstall Media Player, or contact Microsoft for these drivers.
B. --Make sure that the volume for your speakers is set
to an audible level. If your system has a mute option, make sure it is not in effect.
--If audio still does not play, check that your sound board is
set up correctly. Check to see that the audio driver that came with
your sound board is installed correctly and, if necessary, reinstall it.
See the documentation that came with your sound board for more details.
Problem-
-Audio volume is either too high or too low, and you cannot
adjust it on your speakers.
Solution--
--Adjust the volume on your sound card.
To adjust the volume on your sound card when running Windows 95,
click the "sound" icon on the taskbar.
Memory:
Problem-
-You receive an Out-of-Memory error.
Solution--
--Close all unnecessary applications.
--You may find more memory becomes available if you restart Windows.
TEMP Environment Variable:
Problem-
-Odysseus, like other Windows
applications, stores temporary files in the \TEMP directory on
the hard drive. Ordinarily, Odysseus will clear this directory
automatically. In case of a program or system failure, you may
have to delete temporary files manually.
Solution--
--To check the \TEMP setting and/or delete temporary files:
1. Exit from Windows.
2. At the MS-DOS prompt, type SET and press <Enter>. This gives you a listing of the MS-DOS environment settings.
3. Confirm that one of the settings is TEMP= followed by a valid path.
4. When you find the TEMP= setting, check the amount of disk space available on the drive where your temporary directory resides.
5. If you do not have enough disk space, delete unnecessary files from the drive, or
move the \TEMP directory to a partition that has enough disk
space and change the SET TEMP= line in the AUTOEXEC.BAT file.
Usually, it should read something like "SET TEMP=C:\TEMP".
6. Reboot your machine after modifying the AUTOEXEC.BAT file.
Display Problems:
Problem-
The program hangs up soon after you have entered it. You may be able
to access a couple of topics before the program freezes. You will probably see a
blank Windows error message box as well as a blank audiotext
box. This problem is especially prevalent on computers using
the Imagine-128 Display Driver, Version 1.28, manufactured by
Number 9.
Solution--
--Update your display driver:
1. To get the latest release of the driver, dial into the Number 9 bulletin
board (1-617-862-7502).
2. To find the latest driver, do a search for i128*.exe, where the * indicates the
version number. For example, "i128v227.exe" is the filename for
version 2.27 of the driver.
3. Download the latest version of the driver and install it on your hard drive.
If you have any problems loading the driver, contact Number 9 customer support
at 617-674-0009.
Problem-
-Versions of ATI's video accelerator prior to 2.1 do
not work well with Video for Windows version 1.1. Installing
the accelerator software after installing Video for Windows can
overwrite Video for Windows version 1.1 components with
components from the previous version.
Solution--
--Avoid installing any version of the video
accelerator unless it is specifically noted to be compatible
with Video for Windows version 1.1. To obtain updated drivers,
contact ATI Technologies Inc.
Problem-
-Your customization data has been lost or corrupted. This data is stored in a file
called preferen.usr in your C:\Program Files\MINDQ\User\User_Name\CD_Title directory (or the directory you created during setup).
--The latest version of the ODYSSEUS program always saves a backup copy of your customization data in a file called utitle.bak in same directory as the utitle.ttl file. Copy this file to utitle.ttl.
CUSTOMER SUPPORT
If you need help using your MindQ product, or to order more
MindQ products, you can speak to a helpful representative
by calling the MindQ Technical Support Number (1-703-708-9388).
You can also receive technical support by sending Email to support@mindq.com.
Support information as well as information about MindQ Publishing is also
available on the MindQ Publishing World Wide Web Home
Page. You can access this home page at URL, http://www.mindq.com/
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